Quick Overview of web-based performance measurement software for performance management, activity based costing/management, balanced scorecard and business intelligence initiatives.


Other Measurement Tools		How RMS Works

How Does the Random Moment Sampling Service Work?

The RMS service is a web-based solution that combines email notifications, automated phone reminders, Internet-based data collection, and detailed, on-demand reporting.

The RMS service replaces other common random moment data collection techniques such as manual bubble sheets, phone interviews and check lists, with real time data consolidation and monitoring.

A working knowledge of Excel^TM and access to the Internet is the only requirement to configure and manage sampling projects that accurately identify work distributions and collect the data required to increase revenue.

All the details used to schedule the sampling contacts and timing are input into the Excel^TM worksheet and then imported into the RMS service.

Each project is customized with the activity data unique to your organization to insure consistency and accuracy in data entry.

Using the Excel^TM standard Comment feature, detailed descriptions of each activity may be entered to assist the participant to ensure they are selecting the correct entries.

Here, Steve Lonegran is entering the activity being performed at 8:03 a.m. on November 23rd.

Steve has already selected Child Care Administration, Complete Review and Case Related Activity.

All the details for the Case Related Activity task are now presented on the right.

Once the Detail is selected, it will be posted to the left side of the window indicating that the item has been selected.

At any time (either during initial input or after the selection has been made) you may modify the entry.

Full tracking of these changes is maintained by the RMS service.